General Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE OF THE COMPANY IVKOVIĆ DOO
on the online store www.ivko.com, rs.ivko.com
 

Applicability

These General Terms and Conditions of Sale refer to the sale of products under the brand name Ivko, Ivko Woman, ordered through online platforms www.ivko. com, www.rs.ivko.com. These terms of purchase regulate the relationship between the Company Ivković doo (hereinafter the Company), which is the owner of the online store on the platform www.ivko.com and www.rs.ivko.com and the end customer (hereinafter the Customer).

All information about the Company Ivković doo can be found in section Imprint.

The Customer must be at least 18 years old at the time of ordering.

 

Purchase Agreement

Customer orders products based on photographs and product information, which are published on the website www.ivko.com, www.rs.ivko.com

By sending an order to the Company, the Customer undertakes to conclude a Purchase Agreement with the Company on the purchase of ordered products.

Upon receipt of the order, the Company will send the confirmation of receipt of the order to the Customer by email as soon as possible. This confirmation does not oblige the Company to accept the order. Confirmation is information to the Customer that the Company has received the order.

The Company reserves the discretion to accept or reject the order.

If it is unable to accept the order, the Company will immediately notify the Customer.

The Company accepts the order and considers the sales contract concluded within three days from the sending of the confirmation of receipt of the order, or the moment of delivery of the product to the Customer.

The product ordering process is described in details in Annex I - Product Ordering.

 

 

The right to withdraw from the Purchase Agreement

The Customer has the legal right to withdraw from the Purchase Agreement, without stating a reason, within 14 days from the moment the Customer, or the authorized representative of the Customer came into possession of the product. The product delivery service is not considered a representative of the Customer.

To withdraw from the Purchase Agreement, the Customer is obliged to send a request to the Company within 14 days from the moment of coming into possession of the goods.

The request for Withdrawal from the Purchase Agreement can be sent electronically, following the link that the Customer receives in the email, notifying that it has made a successful purchase. The link can also be found in the messages that the Customer gets when the goods are shipped or delivered. If the Customer submits the request electronically, there is no need to provide it in writing.

The request can also be sent by post, fax, email to:

Ivković d.o.o.
8. marta 23
11307 Boleč, Belgrade
Tel: 011 7156613
Fax: 011 8062680
E-mail: service@ivko.com

The request must be sent in the following form:

I, name surname, hereby request to withdraw from the Purchase Agreement for the purchase of the following products:

enter products

Ordered on the order date, delivered delivery date

Name and surname:
Address:
Current account number: (only if the goods are paid by cash on delivery)
Signature (only in case the Request is sent by post):

You can download the form for withdrawal from the sales contract in pdf format here.

After the Company receives a request to withdraw from the Purchase Agreement, the Company will immediately, and no later than 14 days from the receipt of the request, return all money to the Customer, including transportation costs (unless the transport costs, due to the special request of the Customer, exceed the most favorable value of modes of transport offered by the Company).

For a refund, unless otherwise agreed with the Customer, the Company will use the identical payment method chosen by the Customer when ordering the product.

If payment for the product is made by cash on delivery, the refund will be made to the client's bank account, which the client must provide to the Company. The Company does not bear any responsibility if the submitted bank account information is incorrect, incomplete, or the bank account belongs to another person.

The Company will bear all refund costs and the Customer will be fully reimbursed.

The Company reserves the right not to refund the Customer before receiving the returned goods, or the Company receives a valid confirmation that the Customer has sent the products to the Company, whichever of these two events occurs earlier.

The Customer undertakes to immediately or no later than 14 days from the date of sending the withdrawal request to the Company, send or personally deliver the products to the address of the Company:

Ivković d.o.o.
8.marta 23
11307 Boleč, Belgrade
Serbia

The Company will, whenever possible, organize pick up of the product using the services of Bexexpress courier service.

The Customer returns the ordered products according to the procedure described in Annex III of this document.

The Customer does not bear any costs of returning the goods.

The Customer is obliged to bear the costs of any impairment of the product, which arise due to inadequate handling of goods by the Customer.

The Customer cannot exercise the right to withdraw from the contract if the product is manufactured at the Customer's special request, or if due to health or hygiene reasons the product cannot be sold to another Customer, in which case the product will have a particular label that must not be damaged.

 

 

Delivery of goods

Unless otherwise agreed, the Company will deliver the order to the address of the Customer under the conditions and costs defined in Annex II - Policy of collection of transport costs and return of goods to the Customer.

Transport insurance costs are borne by the Company.

Delivery time lasts 3-7 days from sending of the confirmation, following the delivery policy.

 

 

Return of goods and refunds

Notwithstanding the legal right to withdraw from the Purchase Agreement, which is described in the article Right to withdraw from the Purchase Agreement, which results in the return of goods, the Company entitles the Customer to return the ordered goods in a more extended period than 14 days after the Customer or the authorized representative of the Customer, has come into possession of the product (Product Delivery Service is not considered a representative of the Customer) if the following conditions are met:

(1) The product has a defect (180 days from the date of taking possession of the product)
(2) The product quality is not as anticipated (30 days from the day of taking possession of the product)
(3) The size is not appropriate (21 days from the day of taking possession of the product)
(4) The product looks different from the photo on the online store (21 days from the day of taking of possession of the product)
(5) I ordered several of the same products due to the size (14 days from the day of taking possession of the product)
(6) I ordered several different styles due to the choice variation (14 days from the day of taking over and in possession of the product)
(7) Other reason (21 days from the date of taking possession of the product)

The Customer must act as soon as possible, electronically, by mail, email, fax, or phone to inform the Company of its desire to return ordered products.

Request for Returns can be sent electronically, the following link that the Customer receives in the email notifying that it has made a successful purchase. The link is also found in the messages that the Customer gets when the goods are shipped or delivered. If the Customer submits the request electronically, there is no need to provide it in writing.

The return form in pdf format can be downloaded here.

The request can be sent by mail, fax, or email to:

Ivković d.o.o.
8. marta 23
11307 Boleč, Belgrade
Serbia
E-mail: service@ivko.com

The request must be sent in the following form:

I, name surname, want to return the following products:
enter products, order date, delivery date

Reason for return:

(1) The product has a defect (180 days from the date of taking possession of the product)
(2) The product quality is not as anticipated (30 days from the day of taking possession of the product)
(3) The size is not appropriate (21 days from the day of taking possession of the product)
(4) The product looks different from the photo on the online store (21 days from the day of taking of possession of the product)
(5) I ordered several of the same products due to the size (14 days from the day of taking possession of the product)
(6) I ordered several different styles due to the choice variation (14 days from the day of taking over and in possession of the product)
(7) Other reason (21 days from the date of taking possession of the product)

Name and surname:
Address:
Current account number: (only in case the goods are paid by cash on delivery)
Signature (only in case the Request is sent by mail):

The Customer returns the ordered products according to the procedure described in Annex III of this document.

After the Company receives notification from the Customer that it wishes to return the ordered products, the Company will immediately, and no later than 14 days from the receipt of the notification, return all money to the Customer, including collected transport costs (unless transport costs, due to a special request of the Customer, exceed the value of the most favorable mode of transport offered by the Company).

For a refund, unless otherwise agreed with the Customer, the Company will use the identical payment method chosen by the Customer when ordering the product.

If payment for the product is made by cash on delivery, the refund will be made to the client's bank account, which the client must submit to the Company in the Request for withdrawal from the sales contract or Request for return of the product. The Company does not bear any responsibility if the submitted bank account information is incorrect, incomplete, or the bank account belongs to another person.

All refund costs will be borne by the Company and the Customer will be reimbursed in full. The Company reserves the right not to refund until the goods are returned by the Customer or a valid confirmation that the Customer has sent the products to the Company, whichever of these two events occur earlier.

The Customer undertakes to immediately or no later than 14 days from the date of sending the notice of withdrawal from the sales contract to the Company, send or personally deliver the products to the Company's address:

Ivković d.o.o.
8. marta 23
11307 Boleč, Belgrade
Serbia

The Customer does not bear any costs of returning the goods.

The Customer is obliged to bear the costs of any impairment of the product, which arise due to inadequate handling of goods by the Customer.

The Customer cannot return the ordered products if the product is manufactured according to the Customer's requirements, or if due to health or hygiene reasons, the product cannot be sold to another Customer, in which case the product will have a special label that must not be damaged.

 

Disclaimer

The Company strives to present products in the best possible way that will enable the Customer to make the right choice. Also, the Company strives to ensure that all product information is accurate and best describes the product. The Company cannot be held responsible if the photos, shapes, or colors are not reproduced on the screens of electronic devices of Customers in the same way as in nature. Also, the Company cannot be held liable if, in the Customer's view, the product information does not adequately describe the product.

 

 

Annex I - Ordering of products

There are two ways in which the Customer can place an order: as a Registered Customer or as a Guest.

More information on the process of logging in to the database of Registered Customers and the benefits that are achieved in this way can be found here.

As a Registered Customer, the Customer can complete the ordering process in two ways: By registering before or during product selection, by clicking on the "Login" box in the upper right corner of the page.

The Customer chooses the model, color, and size of the product. By clicking on the "add to cart" button, the Customer adds the product to the virtual cart - the list of products it wants to order. The item is kept in the basket for 30 minutes from the moment of addition, after which the basket is emptied if there has been no successful order or successful payment.

The Customer can add more products to the cart.

After selecting the products, it wants to order, the Customer clicks on the "continue to the payment page" button and comes to the page where it fills in the details related to delivery - contact information, shipping address and method of payment.

Ordering as a Registered Customer (How to register in the Register of Registered Customers see here) (For ordering as a "Guest" click here).

By clicking on the "Login" field in the upper right corner, you come to the menu where you enter the following information: In the "email address" field, it is necessary to enter the email address under which the Customer registered in the Registered Customers database. In the field "enter password", Customer is required to enter the password created during registration in the database of Registered Customers.

If the Customer has forgotten the unique password, or it is not currently available, it can continue the purchase as a Guest, or by clicking on the "Forgotten password" field. Clicking on the "Forgotten password" field initiates the procedure by which the Customer will be sent instructions on changing the password to his email address.

If the registered Customer's login is successful, your username will appear in the upper right corner of the page. Clicking on the drop-down menu next to the username gives you access to your account or logout options. The following can be viewed and edited on the data entry and editing page: billing address, delivery address (several different billing and delivery addresses can be set). An overview of already ordered products is available. It is also possible to set the choice of receiving notifications, viewing orders, wish lists, information on the Newsletter subscription. It is also possible to change the password on this menu.

 

Ordering as a Guest

If the Customer wishes to continue as a "Guest," it must enter in the appropriate field the email address, which will be the primary means of communication between the Company and the Customer. The Customer should then enter in the appropriate fields the information on the address to which the invoice should be read, and if the delivery address is different from the invoice address, to fill in the information on the delivery address. If the delivery address is the Customer's place of temporary residence (hotel, with a third party) or the Customer's place of work, it is necessary to state the name of the hotel, host or Company to which the order is delivered in the "Additional address information" field. The Customer may but does not have to fill in the contact phone number, but in that case, there is a possibility that the delivery process will be slowed down if the delivery service has problems delivering the order.

On the "Invoice and delivery address data entry page" the Customer has the opportunity to check once again whether the goods in the Cart meet its wishes, to empty the basket, return to the product catalogue, increase or decrease the number of ordered products, and check the total value of the product in the basket.

All product prices are expressed with value-added tax, in the amount of 20%. Shipping and return costs are shown as a separate item in the Cart. The costs of transport and return of goods are calculated following the Policy of collection of the expenses of transportation and return of products, which you can see here.

 

 

Logging in to the database of Registered Customers

By logging in to the database of Registered Customers, the Customer realizes many benefits:

  • More efficient ordering process.
  • The products that the Customer adds to the "Wish List" remain preserved.
  • The Customer is entitled to exclusive promotions, promotions, and announcements that the Company offers only to Registered Customers.

By logging in to the database of Registered Customers, the Customer agrees that the Company retains a certain amount of necessary information until the moment when the Customer decides to remove his data from the database of registered Customers. The Customer may self-regulate whether, or to what extent, the Company will use the disclosed information for product promotion or notification of discounts, promotions, or other benefits or announcements.

The Company treats personal data of each Customer following the Privacy and Data Protection Policy, which can be viewed here.

Logging in to the database of Registered Customers can be done in several ways:

  • By clicking on the link "Log in" in the upper right corner of the website.
  • Click on the "Login" link in the Customer service section of the website's footer.

To register in the database of Registered Customers, the Customer must leave the following information:

  • Email address (which will be used as the primary address for communication between the Company and the Customer).
  • It must define a unique code with which the client will be able to access the portal and which it will use when ordering.
  • Fill in the information on the address to which the invoice should read.
  • If the delivery address is different from the address to which the invoice should read, fill in the delivery address information.
  • If the delivery address is at the place of temporary residence (hotel, or a third party), or at the client's place of work, the name of the hotel, host, or Company where the client works should be entered in the "Additional address information" field.
  • Contact phone details are not required, but in that case, the delivery deadline may be extended if the delivery service is not able to locate the Customer during delivery.
  • By selecting the fields provided, the Customer will choose whether it wants the Company to send occasional notifications about promotions, discounts, news, the arrival of new styles.
  • By selecting the field provided for that, the client will choose whether it wants to receive the Newsletter - editorials.
  • If the client wants its data to be removed from the registered Customer base, it must contact the Customer Service. Deleting data from the database of registered Customers does not mean at the same time deleting Customer data from the Customer database of the Company if there was a purchase relationship between the Company and the Customer in the previous period.
 

 

Terms of payment

On the Payment Page, the Customer can choose the way it wants to pay for the order.

The payment process company offers the following options:

Visa, Master Card

Cash on delivery (payment is made to the courier of the delivery service, at the time of delivery of the product, only in cash).

The payment service company uses service companies that specialize in each payment modality. The Company does not come into possession of, nor does it store data on the type and number of credit cards nor any other data on creditworthiness, credit limit, bank account, or any other data of that type. The data entered at the time of purchase is stored and processed by the Company that provides billing services. You can find more information about data protection, billing providers, and personal data management capabilities provided to billing service providers in the section Privacy and Privacy Policy.

 

 

Annex II - Policy for collection of transport costs and product returns

Deliveries of goods from the platform www.ivko.com are possible only in the territory of the Republic of Serbia. For the delivery of goods, the Company exclusively uses the services of the Bexexpress doo company. The costs of sending the products and the charges of returning the goods for all orders above the value of 2500.00 RSD are borne by the Company. If the value of the order is below 2500,00 RSD, the Company will calculate the following costs:

Shipping weight Value Total
Up to 2kg 250,00 RSD+VAT 300,00 RSD
From 2kg-5kg 400,00 RSD+VAT 480,00 RSD

 

 

 

Annex III - Product return procedure

The Customer is obliged to inform the Company as soon as possible, electronically, by mail, email, fax, or telephone about his desire to return the ordered products.

The request for return can be sent electronically, following the link that the Customer receives in the email informing that it has made a successful purchase. The link is also found in the messages that the Customer gets when the goods are shipped or delivered. If the Customer submits the request electronically, there is no need to provide it in writing.

The return form in pdf format can be downloaded here.

The request can be sent by mail, fax, or email to:

Ivković d.o.o.
8. marta 23
11307 Boleč, Belgrade
Serbia
E-mail: service@ivko.com

The request must be sent in the following form:

I, name surname, want to return the following products:
enter products, order date, delivery date

Reason for return:

(1) The product has a defect (180 days from the date of taking possession of the product)
(2) The product quality is not as anticipated (30 days from the day of taking possession of the product)
(3) The size is not appropriate (21 days from the day of taking possession of the product)
(4) The product looks different from the photo on the online store (21 days from the day of taking of possession of the product)
(5) I ordered several of the same products due to the size (14 days from the day of taking possession of the product)
(6) I ordered several different styles due to the choice variation (14 days from the day of taking over and in possession of the product)
(7) Other reason (21 days from the date of taking possession of the product)

Name and surname:
Address:
Current account number: (only if the goods are paid by cash on delivery)
Signature (only if the request is sent by mail):

The Customer undertakes to immediately, and not later than 14 days from the moment of sending the Request for Return of Goods to the Company, to post or to personally deliver the products to the Company's address:

Ivković d.o.o.
8. marta 23
11307 Boleč, Belgrade
Serbia

After the Company receives information that the Customer wants to return the ordered products, the operator from the Customer support center will contact the Customer to arrange the product pickup. The product will be picked up by the Bexexpress doo company.

The Customer can, on working days in the period from 09:00 to 17:00, contact Customer support by phone 0117156513 or email service@ivko.com to get additional information about the return of goods.

The Customer is obliged to bear the costs of any impairment of the product, which arise due to inadequate handling of goods by the Customer.

The Customer cannot return the ordered products if the product is manufactured according to the Customer's requirements, or if due to health or hygiene reasons, the product cannot be sold to another Customer, in which case the product will have a special label that must not be damaged.

After the Company receives notification from the Customer that it wishes to return the ordered products, the Company will immediately, and no later than 14 days from the receipt of the notification, return all money to the Customer, including collected transport costs (unless transport costs, due to a special request of the Customer, exceed the value of the most favorable mode of transport offered by the Company).

For a refund, unless otherwise agreed with the Customer, the Company will use the identical payment method chosen by the Customer when ordering the product.

In case the product is collected by cash on delivery, the refund will be made to the client's bank account, which the client must provide to the Company. The Company does not bear any responsibility if the submitted bank account data is incorrect, incomplete, or the bank account belongs to another person.

All refund costs will be borne by the Company and the Customer will be reimbursed in full. The Company reserves the right not to refund until the goods are returned by the Customer or a valid confirmation that the Customer has sent the products to the Company, whichever of these two events occurs earlier.

 

 

Company information

 

Ivković d.o.o.
Address: Ul. 8. Marta 23, 11307 Boleč, Beograd, Srbija

t: +381 (0)11 71566 35
f: +381 (0)11 80634 32

E-mail: info@ivko.com

MB:20008920
PIB:103797740

Director: Miloš Ivković

 

 

 

Privacy Policy

Content

  • What is the content of this document? What happens to your personal data when you interact with this Site or with Ivković d.o.o. in general?
  • Who controls the processing of your personal data? Who is accountable for it?
  • What personal data are processed?
  • For what purposes are your personal data processed?
  • What are the legal bases for the processing of your personal data as described herein?
  • How long will your personal data be processed?
  • Are your personal data safe?
  • Where do your personal data go? Who are the recipients, where are the data transferred and for what purposes?
  • Are you obliged to provide your personal data? What are the consequences if you refuse to provide the data?
  • Does the site contain elements controlled by third parties? Who is responsible and liable for these elements?
  • What are your rights in relation to the processing of your personal data and how can you exercise them?
  • Can we make changes to this Privacy Policy?
  • Appendix 1 - Data Subject's Rights

What is the content of this document? What happens to your personal data when you interact with this Site or with Ivković d.o.o. in general?

This privacy policy ("Privacy Policy") applies to any collection and processing of personal data carried out:

(I) when you interact with the website www.ivko.com (the "Site") operated by Privredno društvo za proizvodnju, trgovinu i usluge Ivković doo Boleč, Osmog marta 23, Boleč, Belgrade-Grocka, Serbia ("Ivković d.o.o.", "we", "our" or "us");

(II) when you purchase a product or request other services from Ivković d.o.o., whether online on our Site or offline in our stores, including when you contact our customer service for post-sale customer services or specific questions or requests;

(III) when we communicate with you as part of our marketing activities.

By accessing and using this Site or otherwise providing us with your personal data, for example when visiting our stores, you confirm that you have read and that you understand the way we collect, process, use and disclose your personal data as described in this Privacy Policy.

For specific processing activities, we need to obtain your consent to collect and process your personal data. When we need your consent, we will ask you, before you submit personal data or use the relevant sections of the Site, to confirm electronically that you consent to the processing activity at stake, as described in this Privacy Policy, by ticking specific boxes. Your affirmative action in ticking the relevant box and your use of this Site signify that you agree to the processing activity at stake as described in this Privacy Policy. Our records of your acceptance of this Privacy Policy, the date thereof, and of all future amendments to this Privacy Policy, shall be regarded as conclusive and written evidence of your consent.

You will also be informed of this Privacy Policy - and, when a specific processing activity requires your consent, be asked to consent - when contacting our customer service or when providing us with your personal data in our stores (for instance, when subscribing to our Ivko Loyalty Club programme).

We collect and process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 and applicable as of 25 May 2018 ("GDPR") and the Serbian Personal Data Protection Act (Official Gazette of the Republic of Serbia, no. 87/2018) applicable as of 21 August 2019.

Who controls the processing of your personal data? Who is accountable for it?

In most cases, the controller of the processing of your personal data is Ivković d.o.o.

However, when you are located in an EU country and buy a product via our e-Commerce platform, Ivković d.o.o. and its affiliated German company, Ivko Retail GmbH, Germany, are acting as joint controllers in relation to the processing of your personal data concerning your purchase order.

What personal data are processed?

Automatic information collection on this site

The processing of your personal data when you merely visit and consult the Site is limited to the so-called surfing data, namely the data whose transmission to the Site is implicit in the functioning of the systems in charge of the managing of the Site and in the communications protocols peculiar to the Internet. Surfing data are, for example, the IP addresses of the devices you use to connect to the Site and other parameters relating to your device and operating system.

In principle, surfing data, such as these above specified, and for example the number of visits and the time spent on the Site, are collected and processed by us exclusively for statistical purposes and in aggregated form for the purpose of measuring and enhancing the functionality of the Site. Due to the nature of the surfing data, these data may lead to identification of users if they are associated with data held by third parties; however, we do not collect surfing data in order to associate them with identified users, except where the said data may be used to assess possible responsibilities in case of information crimes realized against the Site or through the Site, to the extent permitted by law.

Besides, certain information is gathered on this Site by means of cookies and other tracking technologies as described in our Cookie Policy. By actively closing the Site Cookie Banner and by setting your cookie preferences through our settings and in your browser, you are agreeing to our use of cookies and similar technologies. If you do not agree to our use of cookies in this way, you should set your cookie settings accordingly. You will always be able to withdraw your consent and change your cookie preferences at any time. If you disable cookies that we use, this may impact your user experience while on this Site. Please refer to our Cookie Policy for further details.

Information you provide voluntarily to us:

We collect and process:

1. personal data that you provide when you interact with the Site functionalities, for example, when you open an account on our e-Commerce platform. This personal data may include:

  • IP address;
  • username;
  • password;
  • first name;
  • last name;
  • company;
  • VAT number;
  • address (shipping and billing address(es));
  • city;
  • post code;
  • country;
  • phone number;
  • e-mail address;
  • the history of products you purchase; and
  • details regarding your transaction.

2. personal data that you provide when you interact with our customer service, for example, when you send a question about an Ivko Woman product, communicate feedback to us, contact our customer service call center for support, or request specific assistance or service from our customer service. This personal data may include:

  • your name, e-mail address, telephone number;
  • the history of products you purchase;
  • information regarding the reasons for which you contacted our customer service; and
  • content of your communications relating to your interaction with customer service.

For what purposes are your personal data processed?

We collect and process your Personal Data for the following purposes:

1. Ivković d.o.o., as the controller, processes your personal data for the following purposes:

a. to operate and manage the Site, including:

- to provide you with the services or functionalities that you request on the Site;
- to create your account and manage your subscription on the Site;
- to improve your browsing experience and ameliorate the Site;

b. to conduct marketing activities, including:

- for direct marketing purposes, including:
§ to manage your subscription to our newsletter(s) or mailing list(s);
§ to allow participation to promotions and other initiatives;
§ to send you (subject to your consent, that is optional), also through e-mail or other electronic communications means such as SMS, MMS, etc. promotional information and material on our products and services, on special initiatives on price and promotions and on initiatives such as loyalty programs and events organized by Ivković d.o.o.;
- for survey purposes (subject to your consent, that is optional);
- for profiling purposes (subject to your consent, that is optional);
- for the purpose of improving our products and services;

c. for other purposes:

- for fraud prevention purposes; and
- for compliance with our obligations under applicable laws, regulations and Community legislation, and for assessment and defence of a legal right.

2. Ivković d.o.o. alone, or jointly with Ivko Retail GmbH (in case you are an EU resident), also processes your personal data for the following purposes:

a. to manage your purchases of Ivko Woman products through our e-Commerce platform:

- this includes all activities relating to the purchase of goods, such as delivery of goods, billing, returning and exchanging of goods, receiving refunds, purchase and use of gift cards and e-gift cards, as applicable, payment related activities, including use of vouchers;

b. to provide you with our customer-service, including:

- to provide you with after-sale services;
- to respond to your request(s) for information, question(s), communication(s) or feedback;
- for internal training purposes and improvement of our customer-service;

c. for other purposes:

- to prevent fraud; and
- to comply with our obligations under applicable laws, regulations and EU legislation, and to assess and defend a legal right.

What are the legal bases for the processing of your personal data as described herein?

We collect and process your personal data for the purposes described in the Section "For what purposes are your personal data processed?" on one of the following legal bases:

§ the processing of your personal data is necessary for performance of a contract with you or in order to take steps prior to entering into a contract with you at your request (Article 6, 1., (b) of the GDPR);

§ the processing is necessary for the purposes of our legitimate interests or our affiliates' or other third parties' legitimate interests, and such interests are not overridden by your interests or fundamental rights and freedoms (Article 6, 1., (f) of the GDPR); the legitimate interests that we pursue notably include our interest to manage and maintain the contractual relationship with you, to answer to your specific requests, to ask for your feedback in order to improve our Site and our products, or to pursue other general marketing activities; and

§ where your specific consent is required to the processing of your personal data as described herein, your personal data will be processed based on such consent (Article 6(1)(a) of the GDPR).

How long will your personal data be processed?

Personal data are not kept for longer than the time necessary to achieve the specific data processing purposes described herein, unless shorter or longer retention periods apply under applicable laws. For instance, due to accounting requirements we must keep the data related to purchase orders for the period of five years following the business year during which you placed your order.

In specific circumstances we may also retain your personal data for longer periods of time corresponding to the applicable statute of limitations so that we have an accurate record of your dealings with us in the event of any complaints or challenges.

Are your personal data safe?

We are committed to protect the security and confidentiality of your personal data. We take – and require that any service provider and/or third party processor processing personal data on our behalf and on our instructions takes – appropriate technical and organizational measures to prevent loss and destruction, even accidental, of data, unauthorized access to data, unlawful or unfair use of data. Moreover, information systems and software programs are configured so that personal and identification data are used only when necessary to achieve the specific processing purpose from time to time sought.

We deploy a variety of advanced security technologies and procedures to help protecting personal data against the risks outlined above. For example, your personal data are stored on secured servers placed in controlled locations. Moreover, for the transmission of some data through the Internet encryption techniques such as the Secure Socket Layer (SSL) protocol are deployed.

However, please note that no electronic transmission or storage of information is 100% secure. Therefore, despite the security measures that we have put in place to protect your personal data, we cannot guarantee that loss, misuse, or alteration of data will never occur.

Where do your personal data go? Who are the recipients, where are the data transferred and for what purposes?

Personal data collected through our Site, including as part of the sale of goods via our e-Commerce platform, are stored on servers provided and managed by our third-party storage and hosting provider in Serbia. Your personal data will not be transferred outside Serbia.

We communicate personal data within the limits and under the circumstances specified in this Privacy Policy, subject to your specific consent when required under applicable data protection laws:

1°. Your personal data will be accessible within our organization by our personnel that need to access it because of their duties in relation to the processing purposes herein specified. We ensure that these persons are bound by appropriate security and confidentiality obligations.

2°. Your personal data may also be accessible by third party service providers that we appoint as Processors to process personal data on our behalf and on our instructions (as Processors). These Processors include:

§ third party service providers to which we may revert to for performance of professional, technical and organizational services functional to the managing of the Site and the activities performed therein, such as for example the sales of goods and related activities, the managing of functionalities offered by the Site and of the initiatives and services that you may subscribe to and require through the Site, and for services strictly functional to achievement of the other processing purposes herein specified;

§ third party service providers to which we revert for closing purchase transactions and payment processing through our e-Commerce platform; and

§ third party service providers that are managing and supporting the Site, the relevant e-commerce platform and all the pre- and post-sale activities, such as, order processing, performance marketing, financial services, warehouse management, and customer relationship management.

These Processors are bound by appropriate contractual obligations to implement adequate security measures to protect security and confidentiality of personal data.

3°. Your personal data may also be shared with institutions, authorities, public entities, banks and financial institutions, professionals, independent consultants, business partners or other legitimate recipients as permitted by applicable laws and regulations, for example in case of judicial processes, request by competent courts and authorities or other legal obligation, to protect and defend our rights and property and the Site.

4°. Lastly, we may also communicate your personal data to third parties in case of mergers, acquisitions, or transfers of any of our assets, products, websites or operations.

Except for the foregoing, personal data will not be shared with third parties, natural persons or legal entities, that are unrelated to, or that do not perform a business, professional or technical function for us.

Personal data will not be communicated to third parties for their own marketing purposes.

Are you obliged to provide your personal data? What are the consequences if you refuse to provide the data?

Except in relation to the surfing data (please refer to the above section "What personal data are processed?), providing your personal data may be a requirement necessary to enter into or to perform a contract, including for the performance of certain services and functionalities offered by the Site, such as registration to our e-Commerce platform, subscription to our newsletter(s), the purchase of goods through the e-Commerce platform, the management of participation to loyalty programs, promotions and other initiatives communicated through the Site or in our stores, replying to and managing of request of information, questions, communication or feedback. In the above referenced circumstances, refusal to provide your personal data would make it impossible for us to perform the contract or to provide the requested services, products or information as above specified.

Providing your personal data for survey, marketing and other purposes as above specified is optional; refusal to provide your personal data for these purposes will not have any impact on the entering into or performance of the contract. When requested under applicable data protection laws, we will collect your prior consent before proceeding to processing your personal data for these purposes.

Does the site contain elements controlled by third parties? Who is responsible and liable for these elements?

The Site may contain links to other sites, as well as objects or elements controlled by third parties.

An example is plug-ins that may connect our Site to social networks like Facebook or Twitter ("social plug-in") and that are usually identified by the relevant social network's logo. If you interact with a social plug-in on our Site, your browser may send such social network certain data relating to you, such as your user ID, information on the Site, date and time, and other browser-related information. Such information will be processed by the social networks, owned and operated by third parties, according to their privacy policies.

We do not have access nor control over elements, objects, plug-ins, cookies, web beacon and other items or tracking technologies owned and operated by third parties, available on our Site or on the relevant third party websites, which users may access on or from the Site, and over the relevant methods of processing of personal data through such elements or sites. We disclaim any responsibility for such websites. You should check the privacy policy of third party websites and elements accessed from the Site to learn about the conditions applicable to the processing of personal data since this Privacy Policy applies only to this Site.

What are your rights in relation to the processing of your personal data and how can you exercise them?

You are entitled at any moment to enforce the rights available to you under applicable data protection laws, including but not limited to the right of access, rectification, restriction, erasure, opposition (including objecting, at any time and for free, to the processing of your personal data for direct marketing purposes), right to portability as well as the right to withdraw your consent. You also have the right to lodge a complaint with a competent supervisory authority.

For a summary on what the abovementioned rights involve and how you can exercise them, please refer to Appendix 1 to this Privacy Policy.

For any query or request relating to the personal data processing by us and to enforce the rights under applicable data protection laws, you may contact privacy@ivko.com.

Can we make changes to this Privacy Policy?

We reserve the right to update and amend all or parts of this Privacy Policy, at any time, to the fullest extent permitted under applicable law. The version published on the Site is the version actually in force. If we change this Privacy Policy, we will notify you of such changes by posting a link on the home page of the Site to the amended privacy policy that reads "Newly Revised Privacy Policy" and/or notifying you in any other manner (such as by email where appropriate or required by law and to the extent that we have your e-mail address).

 

Appendix 1 - Data Subject's Rights

As an individual whose personal data are processed as described in this Privacy Policy, you have a number of rights which are summarized below. Please note that exercising these rights is subject to certain requirements and conditions as set forth in applicable law.

Right of access

Subject to applicable law, you have the right to obtain confirmation from us as to whether or not personal data that concerns you are processed, and, if so, to request access to such personal data including, without limitation, the categories of personal data concerned, the purposes of the processing and the recipients or categories of recipients. However, we do have to take into account the rights and freedoms of others, so this is not an absolute right. If you request more than one copy of the personal data undergoing processing, we may charge a reasonable fee based on administrative costs.

Right to rectification

You have the right to request from us the rectification of inaccurate personal data concerning you. Depending on the purposes of the processing, you also have the right to request that incomplete personal data be completed, including by means of providing a supplementary statement.

Right to erasure ('right to be forgotten')

You have the right to request from us the erasure of personal data concerning you in certain circumstances as defined under applicable law. When your request falls within one of those circumstances, we will erase your personal data without undue delay. If, for technical and organisational reasons, we were not able to erase your personal data, we will ensure that it is fully and irreversibly anonymized so that we will no longer be holding such personal data about you.

Right to restriction of processing

In certain circumstances as defined under applicable law, you have the right to request the restriction of processing of your personal data. In such case, your personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

Right to data portability

In certain circumstances as defined under applicable law, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit that data to another controller or to have such personal data transmitted directly from us to another controller, where technically feasible.

Right to object

In certain circumstances as defined under applicable law, you have the right to object, on grounds relating to your particular situation, at any time of the processing of your personal data by us and we can be required to no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. This notably applies in case of processing of your personal data based on our legitimate interests or for statistical purposes.

Right to object to direct marketing

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing for such direct marketing.

Right to withdraw consent

If you have provided your consent for any personal data processing activities as described in this Privacy Policy, you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to withdrawal of the consent.

If you wish to access your personal data or exercise any of the rights listed above, you should apply in writing, providing evidence of your identity to our Privacy Office at privacy@ivko.com.

Any communication from us in relation to your rights as detailed above will be provided free of charge. However, in case of requests that are manifestly unfounded or excessive, in particular because of their repetitive character, we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or refuse to act on the request.

In case you have a complaint about the processing of your personal data, you have the right to lodge a complaint with a competent supervisory authority.

 

 

Cookie Policy

Content

  • Overview of key elements in this document. Does this Site use cookies?
  • What are cookies?
  • What types of cookies does the Site use and what are they for?
  • How can you control, delete or withdraw your consent to the use of cookies?
  • How can we make changes to our Cookie Policy?
  • What are your rights in relation to the processing of my personal data?
  • How to contact us?

Overview of key elements in this document. Does this Site use cookies?

Yes, our Site uses cookies.

This cookie policy ("Cookie Policy") applies to the website www.ivko.com (the "Site"), operated by Privredno društvo za proizvodnju, trgovinu i usluge Ivković doo Boleč, Osmog marta 23, Boleč, Belgrade-Grocka, Serbia ("Ivković d.o.o.", "we", "our" or "us") acting as data controller. For our general privacy policy, click.

This Cookie Policy describes and informs you about our use of cookies and other tracking technologies such as flash cookies, server logs, web beacons or pixel gifs.

We distinguish between cookies that are mandatorily required for the technical functions of the Site and such cookies and tracking mechanisms that are not mandatorily required for the technical function of the Site.

We use advertising cookies and tracking mechanisms. We only use such cookies and tracking mechanisms if you have given us your prior consent.

You should set your cookie preferences or browser settings accordingly. You will always be able to withdraw your consent and change your choice by amending your cookie preferences or browser settings in the future.

Once you have accepted the use of cookies and similar tracking technologies on the Site, notably through the use of the "cookie settings" function available on the Site's Cookie Banner, your preferences with regard to the use of cookies will be saved in the form of a cookie for your future visits to the Site for as long as you do not remove the cookies stored on your device. If you disable cookies that we use, some parts of the Site may not work properly and some functionalities of the Site may be unavailable, depending on the type of cookie you have disabled.

What are cookies?

Cookies are small text files sent to your device by the Site. Cookies are uploaded onto your device, thus allowing the Site to recognize you and store certain information concerning you, in order to permit or improve the service offered. A cookie usually contains the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

As regards the lifetime of cookies, two types of cookies may be used, "session cookies" and "persistent cookies". Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you (for instance, if you purchase Ivko Woman products through our e-Commerce platform) may be linked to the information stored in and obtained from cookies.

We also use other types of tracking technologies, such as flash cookies, server logs, web beacons or pixel gifs in connection with our Website and services. These technologies are similar to cookies in that they are stored on your device and can be used to maintain information about your activities and preferences.

What types of cookies does the Site use and what are they for?

We may use different types of cookies. We may use what we call "required" cookies to enable core site functionalities, such as logging-in and completing an order for Ivko Woman products. These cookies do not collect personal information for marketing purposes and cannot be disabled.

"Functional" cookies provide more advanced functions, such as remembering log-in details, remembering what is in your shopping cart and remembering your preferences such as language, and analyzing Site usage to measure and improve performance. These cookies do not collect information that can identify users.

"Advertising" cookies may be finally used to keep record of certain behaviours or preferences expressed by you, so as to present content that is more relevant to your interests, in compliance with the applicable data protection laws and upon collection of your express consent if required by law. These cookies may also enable you to share some Site content through social networks such as Facebook and Twitter. To review the respective privacy policies cookies, you can visit the social networks websites. In the case of Facebook and Twitter please visit https://www.facebook.com/help/cookies and https://twitter.com/privacy.

In any case, our cookies do not run programs on users' device nor upload viruses on it, and do not allow any kind of control over the device.

Third party cookies commonly used on this Site are listed in the table below. From time to time, we may also use additional cookies and tracking technologies not listed in this table. You may obtain an updated list of all cookies and tracking technologies used on this Site at the time of your visit upon request at privacy@ivko.com.

Cookie Name Type Source Purpose of the cookie
Truste Cookie banner This cookie is used to control the appearance of the cookies information/consent banner. Required Persistent www.trustarc.com Cookie management
Google Tag Manager This cookie is used to remember a user's choice about cookies on the Site. Required Persistent www.google.com Tag management
Adobe Typekit This cookie is used to remember user's language choice on the Site. Required [Persistent / Session] www.adobe.com Font management
Google Analytics Functional. This cookie is used to identify unique visitors to the Site. This cookie helps maintain your visit secure. [Persistent / Session] www.google.com Web analytics
Omniture (Adobe Analytics) This cookie is used to remember the ID of the products added to the cart while you continue browsing the Site. Functional [Persistent / Session] www.adobe.com Web analytics
Pingdom Functional www.pingdom.com Web analytics
Soasta (mPulse) Functional www.soasta.com Web analytics
Hotjar Functional www.hotjar.com Web analytics
Adbrain Functional www.adbrain.com Web analytics
Fitanalytics Functional www.fitanalytics.com Web analytics
Powerreviews Functional www.powerreviews.com Reviews management
Doubleclick Advertising www.google.com Web advertising
Google Adwords Advertising www.google.com Web advertising
Facebook Connect Advertising www.facebook.com Web advertising
Beeswax Advertising www.beeswax.com Web advertising
Criteo Advertising www.criteo.com Web advertising
Bing Ads Advertising www.microsoft.com Web advertising
AppNexus Advertising www.appnexus.com Web advertising
Turn Inc. Advertising www.turn.com Web advertising
LiveRamp Advertising www.liveramp.com Web advertising
PulsePoint Advertising www.pulsepoint.com Web advertising
DoubleClick Floodlight Advertising www.google.com Web advertising
PubMatic Advertising www.pubmatic.com Web advertising
Adobe Audience Manager Advertising www.adobe.com Web advertising
MediaMath Advertising www.mediamath.com Web advertising
Acxiom Advertising www.acxiom.com Web advertising
TradeDesk Advertising www.thetradedesk.com Web advertising
Delta Projects Advertising www.deltaprojects.com Web advertising
Unruly Media Advertising www.unruly.co Web advertising
PowerLinks Advertising www.powerlinks.com Web advertising
Nexage Advertising www.nexage.com Web advertising
Olapic Advertising www.olapic.com Web advertising
BidSwitch Advertising www.bidswitch.com Web advertising
Facebook Custom Audience Advertising www.facebook.com Web advertising
Facebook Pixel Advertising www.facebook.com Campaign management
Bidtellect Advertising www.bidtellect.com Web advertising
Google Analytics Audiences Advertising www.google.com Web advertising
Pinterest Conversion tracking Advertising www.pinterest.com Campaign management
Google Dynamic remarketing Advertising www.google.com Web advertising

When you visit the Site, you may receive these third party cookies listed above. We do not control the placing of these cookies and you should check the relevant third party's website for more information about these cookies, including the duration. The relevant third party is responsible for providing you with information regarding the cookies they place and obtaining your consent before placing cookies on your device.

How can you control, delete or withdraw your consent to the use of cookies?

1. Your cookie preferences

By clicking the "cookie settings" button on the Site's Cookie Banner, you may choose whether the Site will use "Functional" cookies and/or "Advertising" cookies, as described in the "cookie settings" function and in Section "What types of cookies does the Site use and what are they for?" above.

The "cookie settings" function available on the Site's Cookie Banner will inform you of which functionalities are available to you or not, depending on the types of cookies you choose to authorize the Site to use.

2. Browser settings

If you wish to withdraw your consent to our use of cookies on this Site, or if you wish to delete or control the placing of cookies on your computer, you can also change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at:

If you disable the cookies that the Site uses, this may impact your experience while on the Site.

You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.

How can we make changes to our Cookie Policy?

Except to the extent limited by applicable law, we reserve the right, in its sole discretion, to update and amend all or parts of this Cookie Policy, at any time. The version published on the Site is the version actually in force.

If we change this Cookie Policy, we will notify users of such changes by posting a link on the home page of the Site to the amended Cookie Policy that reads "Newly revised Cookie Policy" and by sending you an e-mail (where appropriate or required by law and to the extent that you have provided us with your e-mail address).

What are your rights in relation to the processing of my personal data?

As an individual whose personal data is processed as described in this Cookie Policy, you have a number of rights which are summarized in our Privacy Policy. Please note that exercising these rights is subject to certain requirements and conditions as set forth in applicable law.

If you wish to access personal data about you or exercise any of the rights of rectification, erasure, restriction of processing, objection (including objection to direct marketing) or portability of personal data, as detailed in our Privacy Policy, please contact us as specified in Section "How to contact us?" below.

How to contact us?

If you have any questions or concerns about this Cookie Policy, or if you wish to access personal data about you or exercise any of the rights listed in Section "What are my rights in relation to the processing of my personal data?" above, please send a written request at: privacy@ivko.com.

You must provide evidence of your identity in order to exercise any of the rights listed in Section "What are my rights in relation to the processing of my personal data?" above.

Any communication from us in relation to your rights as detailed in Section "What are my rights in relation to the processing of my personal data?" above will be provided free of charge. However, in case of requests that are manifestly unfounded or excessive, in particular because of their repetitive character, we may either:

- charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested; or

- refuse to act on the request (i.e. entirely reject it).

In case you have a complaint about the processing of your personal data, you have the right to lodge a complaint with a competent supervisory authority.

Womenswear

The dimensions in the table are based on measurements taken directly from the body, not clothing.

Euro size US size Height
(cm)
Bust
(cm)
Waist
(cm)
Hips
(cm)
Regular sleeve (cm) Insime (cm)
34 (XS) 4 170 86 68 94 59 80
36 (S) 6 170 90 72 98 59.5 80
38 (M) 8 170 94 76 102 60 80
40 (L) 10 170 98 80 106 60.5 80
42 (XL) 12 170 103 85 111 61 80
44 (XXL) 14 170 108 90 116 61.5 80
46 (3XL) 16 170 113 95 121 62 80

How do you measure a woman's body?

  1. Chest/Bust: Measure around the chest at the fullest point of the bust.
  2. Waist: Measure around your natural waistline.
  3. Hips/Seat: Measure around fullest point of seat while standing.
  4. Sleeve Length: With arm relaxed at your side and slightly bent, measure from the shoulder, down the outside of the arm to the wrist.
  5. Insime: Measure similar pants that fit you well. Lay them flat, with the front and back creased smooth. Measure along the inseam from crotch to bottom of leg hem.
Registered customers
New Customers